Even though the return address on your packages is in Manchester, I’m actually based in London and am shipping from my little home studio.

My dispatch processing time is 5-7 working days as I’m a one-person team while studying for a degree whilst picking up shifts at my part time job so I hope you can understand if I don’t manage to ship out your orders as quickly as Amazon does <3

However if you are concerned about getting your order in time, please feel free to leave a message and I’ll do my best to help you out.

On average for UK orders estimate 2-3 working days and 6-7 working days for International orders.

I use Royal Mail so if you’re worried about orders arriving late, please check the estimated shipping time on the Royal Mail website to your location.

For US customers, expect a longer delivery time due to the customs backlog from the de mininis tariff changes. I would suggest getting tracked shipping to ensure you get your order safely!

you can opt for tracked shipping during the checkout process! If you did not, unfortunately tracking will not be available. In the case you did get tracked shipping, I will provide the tracking number when I dispatch your order!

There is automatic tracked shipping for:

UK orders over £35
International orders over £60

Yes! Please refer to the returns and refunds policy at the footer of the website to see if your order is eligible!

Unfortunately, my shop currently does not meet GPSR requirements so I can’t send any orders from my website, however there are some old products on my ETSY that can be sent to the EU.

If there’s enough genuine interest to open my shop to the EU, I’ll definitely look into it! Shoot me a message so I can monitor interest.

If you placed the order and I haven’t dispatched yet, feel free to contact me about the changes. Unfortunately, once orders are shipped out I will not be able to do anything :(

For all products except stickers, Not to worry! There are no prices included on the packages I ship out.

If you do wish to gift stickers and would like the stickers removed before shipping, just leave me a message!

I mainly do limited runs of items unless it’s a favourite of mine or if customers show interest! In that case I’ll continue to restock those products for an extended amount of time. A lot of items in my shop are experimental so if there’s something you’ve got your eye on, there’s no guarantee that it’ll be restocked in the future.
However, feel free to contact me about it through the contact form or email me at coconutterist@gmail.com

If there’s something missing from your order, please reach out to me through the contact form or email me at coconutterist@gmail.com

Frequently Asked Questions

Where do you ship from?

When will my order be shipped?

How long does it take to ship?

Can you track my order? Where's the number?

Do you accept returns or exchanges

Do you ship to the EU?

I forgot to add details in my order, is it too late?

My order is a gift, do you include price information on your products?

There's a product that's sold out that I want!

There's something missing from my order!